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ITIL



The ITIL (IT Infrastructure Library) provides a base framework for the ISO 20000 / BS 15000 standard. It consists of a number of "sets" or "texts" (which under version 2 were: Managers Set; Service Support; Service Delivery; Software Support; Networks; Computer Operations; Environmental).

Although the UK Government originally created the ITIL, it was rapidly adopted across Europe as the standard for best practice in the provision of IT Service. Although the ITIL covers a number of areas, its main focus is on IT Service Management (ITSM).

As IT Service Management (ITSM) itself was considered to be divided into two main areas, Service Support and Service Delivery, thus ITIL was similarly organized. Together, these two areas consisted of the disciplines that were responsible for the provision and management of effective IT services.

These disciplines include: Configuration Management; Problem Management; Change Management; Help Desk; Software Control and Distribution; Service Level Management; Capacity Management; Contingency Planning; Availability Management; Cost Management for IT Services


ITIL VERSION 3

When ITIL was re-published in 2007, a different approach was adopted: the 'lifecycle approach'. This was less process driven, and introduced five replacement core texts: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.


FURTHER INFORMATION ON ITIL

The following sources cover ITIL in much more depth:
ITIL Encyclopedia (Public collaberation site)
ITIL Central (A more traditional intro)





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