BS15000 - Resources for the BS 15000 IT Service Management Standard

SERVICE LEVEL AGREEMENTS A comprehensive and complete service level agreement is now an essential requirement for the provision or receipt of any important service. It quite simply defines the parameters for the delivery of that service and is core to supporting many of the key provisions within the BS15000 service management standard:              Service Level Agreements SECURITY Security risk assessment and security management are key elements within responsible service management. They are NOT optional extras. The following sites provide for both security and risk management:              Security Risk Analysis              Resources for Information Security              ISO 17799 Compliance CONTINUITY Finally, there are a number of generic portals which offer guidance and information upon the critical topic of contingency planning and disaster recovery:              Contingency Planning World              The Disaster Recovery Guide              Disaster Recovery World              Emergency Planning HOME ~ WEBLINKS ~ CONTACTS Copyright © 1993-2003    Gateway Listed