BS15000 / BS 15000  
IT service management standard  
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Security & Risk, Contingency, The Service Level Agreement



SERVICE LEVEL AGREEMENTS
A comprehensive and complete service level agreement is now an essential requirement for the provision or receipt of any important service. It quite simply defines the parameters for the delivery of that service and is core to supporting many of the key provisions within the BS15000 service management standard:

             Service Level Agreements



SECURITY
Security risk assessment and security management are key elements within responsible service management. They are NOT optional extras. The following sites provide for both security and risk management:

             Security Risk Analysis
             Resources for Information Security
             ISO 17799 Compliance



CONTINUITY
Finally, there are a number of generic portals which offer guidance and information upon the critical topic of contingency planning and disaster recovery:

             Contingency Planning World
             The Disaster Recovery Guide
             Disaster Recovery World
             Emergency Planning




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