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The ITIL Disciplines

Service Support is the practice of those disciplines that enable IT Services to be provided. Without these disciplines, it would be almost impossible to provide these IT Services, and at best in a very unmanaged and haphazard way.

The 5 Service Support disciplines are:


Service Delivery is the management of the IT services themselves, and involves a number of management practices to ensure that IT services are provided as agreed between the Service Provider and the Customer.

Service Delivery consists of 5 disciplines. These are:



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