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Configuration Management

Configuration Management is the implementation of a database (Configuration Management Database – CMDB) that contains details of the organisation’s elements that are used in the provision and management of its IT services. This is more than just an ‘asset register’, as it will contain information that relates to the maintenance, movement, and problems experienced with the Configuration Items.

The CMDB also holds a much wider range of information about items that the organisation’s IT Services are dependant upon. This range of information includes:

    • Hardware
    • Software
    • Documentation
    • Personnel

Configuration Management essentially consists of 4 tasks:

1) Identification: this is the specification, identification of all IT components and their inclusion in the CMDB.

2) Control: this is the management of each Configuration Item, specifying who is authorised to ‘change’ it.

3) Status: this task is the recording of the status of all Configuration Items in the CMDB, and the maintenance of this information.

4) Verification: this task involves reviews and audits to ensure the information contained in the CMDB is accurate.

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