BS15000 - Resources for the BS 15000 IT Service Management Standard

Selected Books & Materials (Online Purchase Avaliable) THE ISO 20000 STANDARD The ISO 20000 (ex-BS15000) Service Management Standard Both parts of the standard can be downloaded here (the BSI StandardsDirect Shop) The ISO 20000 Toolkit This is the major support resource for the standard. It includes both ISO20000-1 and ISO 20000-2 in PDF format, a compliance assessment kit, and libraries of documents supporting: Service Delivery, the Resolution Process, the Control Process, the Release Process, and the Relationship Process. Follow the Standards Direct above for online purchase. Service Level Agreement Toolkit A template plus guide   GENERAL ITSM IT Infrastructure Library Practices in Small IT Units CCTA - Government Centre for Information Systems Business Continuity: Planning Made Easy. A Full Plan Template with Forms and Interactive Guide (MS-Word) ITIL Service Support (Version 2) CCTA MISC: Planning and Control for It Services It Infrastructure Library Series Dave Ruffles, Colin Hebden, Nigel Cresswell World Class IT Service Management Guide Jan van Bon The Lifecycel Approach The OGC HOME ~ ISO 20000 WEBLINKS ~ CONTACTS ==> SOFTWARE DOWNLOAD AREA <== See also: The ODP    Copyright © 1993-2007